Glossary
| Bin/Display Bin | A large box in which products for sale are kept on the shop floor |
| Bricks and mortar store | A shop that is in a building as opposed to an internet shopping site, a street market stall, party sales, van sales or door-to-door sales |
| Buying Power | The ability to negotiate favorable terms due to the proposition of high volume purchases |
| Catchment (area) | The area from where the majority of a shop's customers are located |
| Chain | As in "chain stores". A chain is a group of stores operated under one organization or brand |
| Checkout | The point where customers declare and pay for their goods |
| Combination Store | A store that combines two or more specialist product areas |
| Co-operative | An organization that is jointly owned and or managed by its members and is run for the mutual benefit of members |
| Co-op | Co-operative |
| Concessionaire | A store within a store |
| Courier | Shipper |
| Dedicated (vehicle) Delivery | A vehicle delivering to one location only |
| Delivery Consolidation | Collating products in order to produce appropriate delivery batches |
| Distance Retailing | Sales of goods between two distant parties where the deliverer has no direct interest in the transaction |
| Distributor | Shipper |
| Downstream Distribution | Forward movement of goods through the supply chain |
| Dress Code | Rules on what clothes can and can't be worn |
| Dry Grocery | Generally food that is not fresh |
| Finished Goods | Generally products that are ready to be consumed |
| Franchise | A trading entity such as a marketing tool or method, a product or group of products or simply a trade brand |
| Franchisee | The party that sells goods and services within the framework of the franchise |
| Franchisor | The party that established (manages) the franchise |
| Galvanized Metal | Metal that is coated with an anti-corrosive material such as zinc |
| Garment Cover | A protective cover for clothes, ranging from a simple polythene garment cover to a heavy duty zipped bag |
| Garment Processor | The function that receives finished clothes and steams, folds, hangs or packs them, ready for sale |
| General Store | A shop that sells a variety of goods including food |
| Gondola (fixture) | A free standing display fixture where all sides are accessible to customers |
| Haulier | Shipper |
| Hub Distribution | Using a central location to collate and consolidate products prior to onward dispatch |
| Logistics | The planning and execution of product distribution |
| Margin | Profit |
| Merchandising | The way that products are displayed in a shop |
| Multiple (store) | Retail Chain |
| One-stop-shop | Retail outlet that caters for virtually every need within a product or service group or across all products and services |
| Outlet | Shop |
| Pallet | A large flat board that is used to hold and move products |
| Pitch | A plot of land used by street traders |
| As in sales pitch, the approach, emphasis and nuances used when articulating the virtues of a service or product | |
| Polyester | Synthetic polymer often used to coat household goods such as refrigerators |
| Polyhook Bag | A bag that contains a small plastic hangar as an integral part of the top of the bag |
| Price War | A colloquial phrase denoting aggressive price reductions on the same (or similar) products by competing retailers |
| Primary Packaging | The immediate packaging around the finished product |
| Procurement | Obtaining Goods |
| Product Offer | Product's attributes, including price |
| Retail Chain | A group of shops operated by the same organization |
| Reverse Logistics | Reverse movement of goods through the supply chain |
| Sales Promotion | A time-limited period when a product or group of products are given extra publicity and intense marketing |
| Secondary Packaging | The container in which several finished packs would be distributed (and sometimes displayed in) |
| Self-Service | A store where customers can pick the goods directly from the display and take them to the checkout for payment |
| Shadow Box | A cabinet display built into a wall |
| Spot Delivery | A single one-off delivery |
| Staple Goods | Products that are regularly purchased and are a necessity |
| Supply Chain | The route that products take from their production through to their consumption |
| Tertiary Packaging | The carrier for the secondary packaging |
| Transporter | Shipper |
| Upper Garments | Clothes worn on the upper part of the body |
| Upstream Distribution | Reverse movement of goods through the supply chain |
| Volume | The amount of stock being sold |